Return Policy

Return & Exchange Policy

At Metallics Home Essentials, we strive to provide you with high-quality products and exceptional service. If you are not satisfied with your purchase, we are here to help.

1. Returns

We accept returns within 7 days of receiving your order, provided the following conditions are met:

• The item must be unused, in its original packaging, and in the same condition as when you received it.
• A valid proof of purchase (e.g., receipt or order confirmation) must be provided.

2. Exchanges

We offer exchanges within 7 days of receiving your order under the following conditions:

• The item must be unused, in its original packaging, and in the same condition as when you received it.
• Exchanges are subject to availability of the requested item.

How to Request an Exchange:

• Contact us at support@metallicshome.pk or call 0325-2830188 with your order details and the item you want to exchange for.
• Once approved, you will receive instructions for returning the original item and receiving the replacement.

3. Non-Returnable & Non-Exchangeable Items

The following items are not eligible for returns or exchanges:

• Items marked as "Final Sale."
• Custom or personalized items.
• Damaged or incomplete items not due to our error.

4. Return & Exchange Process

To initiate a return or exchange, please follow these steps:

1. Contact Us: Email us at support@metallicshome.pk or call 0325-2830188 to request a return or exchange. Include your order number and reason for the request.
2. Approval: Once approved, you will receive instructions on how to return the item.
3. Ship the Item: Send the item back to us at:
   Metallics Home Essentials
   Mehmoodabad, Karachi
4. Processing: After receiving and inspecting the item, we will notify you of the approval or rejection of your return or exchange request.

5. Refunds

If your return is approved, you can choose from the following refund options:

• Store Credit: Receive a credit for your next purchase.
• Original Payment Method: Refund to the payment method used during the purchase (processing time may vary).

Shipping charges are non-refundable unless the return is due to our error.

6. Damaged or Incorrect Items

If you received a damaged or incorrect item, please contact us within 48 hours of receiving your order at support@metallicshome.pk. We will arrange for a replacement or refund at no additional cost.

7. Contact Us

For any questions regarding returns, refunds, or exchanges, please contact us:

Email: support@metallicshome.pk
Phone: 0325-2830188
Address: Mehmoodabad, Karachi